Shipping Policy

Processing & Shipping

All orders are processed and shipped within 48 hours, Monday–Friday, 8 AM–5 PM EST. Please note that orders placed on weekends or holidays will begin processing on the next business day.

Shipping Carriers

We currently ship orders using:

• USPS
• UPS
• DHL

Order Tracking

Once your order has shipped, you will receive tracking information when it is provided by the shipping carrier. Please note that certain USPS shipping services may not include tracking. If tracking is available for your order, it will be provided to you once your package has shipped.

Shipping Rates

Shipping rates are calculated based on the weight of your order and your shipping location. Your available shipping options and the total shipping cost will be displayed at checkout before your order is placed, giving you the opportunity to review your shipping cost before completing your purchase.

Shipping Locations

At this time, Body Actives ships within the United States only.

Lost, Stolen, or Missing Packages

Once your order has been shipped and leaves our warehouse, it is in the possession of the shipping carrier. Body Actives is not responsible for packages that are lost, stolen, or marked as delivered by the carrier. All available tracking information will be provided to you.

If your package is missing, delayed, or marked as delivered but you cannot locate it, we recommend contacting the shipping carrier directly and filing a claim with them. For USPS assistance, you can contact USPS at 1-800-275-8777.

Order Changes & Cancellations

Once an order has been placed, it cannot be canceled. If you need to make a minor change to your order, such as a size, color, or shipping address change, please contact us as soon as possible. We may be able to make the requested change as long as your order has not yet been processed or shipped. Please note that we cannot guarantee that changes can be made once an order has entered processing.

Refunds

Once we receive your returned item(s), we will inspect them to ensure they meet our return requirements. You will be notified once your return has been received and after the inspection is complete. If the returned item(s) do not meet our return requirements, the item(s) may not be eligible for a refund.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash. If an order was paid for using both a gift card and another payment method, such as a credit card, any eligible refund will first be applied back to the gift card before being refunded to the secondary payment method.